Please note that there is a difference between a shipment that arrives damaged and one where you choose to return or an exchange an item. Please read both policies completely.
Damaged Shipment Policy
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS or FedEx shipment, please contact us at Returns@SpoiledRottenDogz.com to notify us of the exact nature of the damage. Do not dispose of original shipping cartons or the damaged merchandise as examination by UPS or FedEx inspectors may be necessary. If a Parcel Post package arrives damaged, have a local postal clerk verify the damage and then notify us. In a Motor Freight truck shipment, notfiy the carrier immediately and then contact us.
Returns and Exchanges
We want you to be satisfied with your purchase. You can return your item to us in its original and unused condition within 10 days of receipt for an exchange or refund.
If you would like to exchange or return an item, please contact us at Returns@SpoiledRottenDogz.com within 10 days of receipt to receive a Return Authorization number. You must obtain a Return Authorization number prior to returning the item or items to SpoiledRottenDogz. Returns that do not have a Return Authorization number will not be processed.
To qualify for an exchange or refund, all items must be returned in their original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. We will not accept returns if the packaging is not in its original condition. All clothing (human or dog) must be returned unworn and in accordance with the other conditions stated above.
Additionally, we cannot accept exchanges or returns on the following items:
- Items that do not have all original tags and packaging and in original condition
- Items that have been worn, damaged or stained by you or your dog
- Pet Carriers (for health reasons)
- Dog beds (again, for health reasons)
- Food items including dog treats
- All personalized items
- Returns that do not have a Return Authorization number.
All returns must be sent to:
170 West End Ave, Suite #3L
New York, NY 10023
We are not responsible for items returned to any other address.
For your protection, we recommend that you use Federal Express, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items not received in a timely manner will not qualify for a return or exchange.
After receiving and inspecting the returned item, we will reimburse your credit card for the purchase price of the item, less any shipping or handling fees, or send you a replacement item for exchange. Please remember that all exchanges will incur an additional shipping cost when the new item is shipped. We work hard to process exchanges and returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.
We encourage you to measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition.
Thank you for honoring these exchange and return policies.
Holiday Return Policy
Items purchased from November 15 through December 24 can be returned 10 days from the date of receipt, or by January 2, whichever date occurs later. All other conditions of our standard exchange and return policy will apply.